FAQ

WHAT’S YOUR CANCELLATION POLICY?

Deposits/Cancellations/Payment

A 50% deposit is required for all rentals over $500.00 and is non-refundable if you cancel your order at any time. Also, a 100% fee of the rental price will be charged on any rental if canceled 3 business days or less of the day of your event. A 50% charge will be also assessed on tents we take to a delivery site and try to set up and can't because of weather conditions. Forms of payment accepted are cash, credit card (visa, mc, American express and/or discover) and company check (no personal checks). If the company check is returned unpaid due to non-sufficient funds you will be charged an extra $35 fee.

DELIVERY AND EQUIPMENT DROP OFF?

Delivery

Equipment is delivered on the day of the event date between 9 am-5 pm Rad Rentals does not make any appointments for a specific time, Rad Rentals will give you a 2hr delivery time frame where you need to be present to sign off on the invoice. Any deliveries before 9:00 am and after 5:00 pm are considered “after hour” services at an after hr delivery rate fee. Pickups are done the following business day which on Saturday rentals it could be Sunday or Monday.

EQUIPMENT NOT WORKING PROPERLY OR DAMAGE EQUIPMENT?

Damage/Loss Responsibility

You as the customer are responsible for any damage to the item(s) that are rented. Items while in your care are your complete responsibility and you are responsible for any damage, theft or misuse of these items.

Waiver -- We the renters (Rad Rentals) are not responsible for any damage or injury caused to the customer. The customer will use items properly and be solely responsible for any injury caused by our rentals. * All extra fees will be charged to the credit card on file. **By signing this agreement and waiver you agree to all the terms and conditions listed above.